Return Policy & Refund Policy

At Pitonia Fashion, we prioritize your satisfaction and aim to make your shopping experience as smooth as possible. Below are the guidelines and procedures for returns, exchanges, and refunds.

Eligibility Criteria for Returns

  • You have 7 days from the date of purchase to initiate a return or cancellation.
  • To qualify for a return, your product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
  • Non-returnable items include personalized/customized products and any sale items.

Return & Refund Process

  • Request a Return: To initiate a return, contact us at pitonia.com with your order details.
  • Product Inspection: Once the returned product is received, we will inspect it and notify you via email about the approval or rejection of your refund within 4-5 days of receiving the returned item.
  • Refund Processing: If approved, refunds will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.
    • Refunds may be delayed by your bank or credit card provider, so please allow sufficient time for the refund to be reflected in your account.
  • Partial Refunds: Products that are not in their original condition, are damaged, or are missing parts for reasons not due to our error may only receive a partial refund.

Exchanges

  • We only replace items if they are defective or damaged.
  • To request an exchange, email us at pitoniafashion@gmail.com within 7 days of receiving the product.
  • Exchanges are subject to stock availability and must meet the eligibility criteria.

Shipping Returns

  • Customers are responsible for return shipping costs, which are non-refundable.
  • For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned product.

Communication Channels

If you have any questions or concerns regarding refunds, returns, or exchanges, feel free to:

  • Email us at pitoniafashion@gmail.com
  • Call us at +91 96543 05454

Our team is here to assist you with any queries or issues regarding your order.